Shipping policy

 HOW LONG DOES SHIPPING TAKE?

- IF YOU HAVE ORDERED WITH STANDARD GROUND SHIPPING PLEASE ALLOW 1-5 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND SHIP FROM OUR FACILITIES.

- IF YOU ARE AN INTERNATIONAL ORDER PLEASE ALLOW 6-10 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND SHIP FROM OUR FACILITIES.

- WE OFFER STANDARD, EXPRESS, AND OVERNIGHT(HEAVY) SHIPPING. IF AN ORDER IS URGENT WE RECOMMEND SELECTING OUR EXPRESS SHIPPING (1-2 DAY DEPENDING ON LOCATION).

HOW DO I TRACK MY ORDER?

ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL BE EMAILED YOUR TRACKING INFORMATION.

CAN I RETURN MY ORDER?

YES, AS LONG AS IT IS STILL WITHIN OUR ALLOWED 30 DAY RETURN POLICY.

SHIPPING & DELIVERY

KASUAL KROOKZ UTILIZES MULTIPLE ORDER SHIPPING METHODS. IN HOUSE, WE SHIP ANYWHERE IN THE WORLD. PLEASE ALLOW 1-5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED. ORDERS PLACED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY. ORDERS PLACED ON FEDERAL HOLIDAYS, REGARDLESS OF DAY OR TIME, WILL BEGIN PROCESSING ON THE FOLLOWING BUSINESS DAY. ALL ORDERS ARE SHIPPED VIA USPS/ UPS. TO TRACK YOUR ORDER AT ANYTIME, YOU'LL BE ABLE TO USE YOUR USPS/UPS TRACKING NUMBER. USPS/UPS SHIPPING METHODS AND ESTIMATED TRANSIT TIMES: ) PLEASE NOTE: DELIVERY TIMES EXCLUDE WEEKENDS, USPS DOES NOT DELIVER ON SATURDAYS AND SUNDAYS. KASUAL KROOKZ DOES NOT GUARANTEE SPECIFIC DELIVERY TIMES. SHIPPING TIMES ARE ESTIMATED AND MAY VARY DEPENDING ON ORDER PROCESSING TIME AND THE DISTANCE OF THE SHIPPING ADDRESS FROM OUR DISTRIBUTION CENTER IN NEW YORK, NEW YORK. WE TRY TO BE AS ACCURATE AS POSSIBLE. KASUAL KROOKZ IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

ORDERS OVER $150 MAY REQUIRE A SIGNATURE AT THE TIME OF DELIVERY.

INTERNATIONAL CUSTOMERS MAY BE REQUIRED TO PAY IMPORT OR DUTY FEES TO THEIR LOCAL CUSTOMS. KASUAL KROOKZ IS NOT RESPONSIBLE FOR FEES OR TAXES IMPOSED BY THE CUSTOMERS LOCAL GOVERNMENT.